• Creating an Account: Ready to get started? Click here to begin. Fill in the required fields, then hit the blue "Create" button. Look out for an activation email; simply click the blue "Activate your account" button within to finish the process.
• Updating Account Information: Need to make changes? Log in first, then click on "Account Details" or "View Addresses" to edit.
• Resetting Password: Forget your password? No worries. Click here, then select the "Forgot Password?" link above the blue "Login" button. Enter your email, hit "SUBMIT," and we'll send you a link to reset your password.

### FAQs

**Q: What are original printer cartridges?**

**A:** Original cartridges are produced by the printer manufacturer and are designed specifically for their respective printer models. They are known for their reliability and compatibility, as they are engineered to work seamlessly with the printer's technology. While they may come at a higher price point, original cartridges often deliver consistent quality and performance.

**Q: What are PrintOxe compatible cartridges?**

**A:** PrintOxe compatible cartridges are third-party alternatives to original cartridges. They are manufactured by a different company but are designed to function similarly to the original cartridges. PrintOxe cartridges undergo rigorous testing to ensure compatibility and performance comparable to original cartridges. By offering a more affordable option without compromising on quality, PrintOxe compatible cartridges provide a cost-effective solution for those seeking reliable printing supplies.

**Q: Why should I consider using PrintOxe compatible cartridges?**

**A:** PrintOxe compatible cartridges offer a more affordable option without compromising on quality. They undergo rigorous testing to ensure they meet the same standards of compatibility and performance as original cartridges, providing a cost-effective solution for your printing needs.

**Q: Are PrintOxe compatible cartridges reliable?**

**A:** Yes, PrintOxe compatible cartridges are designed to be reliable. They undergo extensive testing to ensure they deliver performance and quality comparable to original cartridges.

**Q: How do I choose between original and PrintOxe compatible cartridges?**

**A:** The choice between original and PrintOxe compatible cartridges depends on your preferences and budget. Original cartridges are made by the printer manufacturer and are typically more expensive but highly reliable. PrintOxe compatible cartridges offer similar performance at a more affordable price, making them a great option for cost-conscious consumers.

**Q: Can I get help selecting the right cartridges for my printer?**

**A:** Absolutely! Our support team is here to help you choose the right cartridges for your printer. Feel free to reach out to us for personalized guidance and assistance.

Q: Do you take payments over the phone or through mail?

A: We do not take any orders or payments over the phone or through mail at this time. We apologize for any inconvenience this may cause.

Q: How do I check the status of my order?

A: You will receive an order confirmation email when the order is placed and a shipping confirmation email once the order is shipped. You can also view the status of your order by logging into your account and viewing your order history.

Q: How do I cancel my order?

A: To cancel your order, you will need to contact a member of our team. You can reach us by calling (519) 930-8877 or by emailing info@printoxe.com. Please note that we cannot cancel an order that has already been shipped, but you can return it for a refund once it arrives.

Q: Can I return an order if it has already been shipped?

A: Yes, if your order has already been shipped, you can return it for a refund once it arrives. Please contact our support team for further instructions on how to proceed with the return.

Q: How do I contact customer support?

A: You can contact our customer support team by calling (519) 930-8877 or by emailing info@printoxe.com. We are here to assist you with any questions or concerns you may have.

Q: What payment methods do you accept?

A: We accept various online payment methods, including credit/debit cards and PayPal. All transactions are securely processed to ensure your information is protected.

Q: When will my order ship?

A: All orders typically ship within 1 business day. Orders placed during the weekend or on a holiday will ship on the following business day. You will receive a shipping confirmation email once the order is shipped.

Q: When will my order arrive?

A: Our default shipping providers are Canada Post, Canpar, and UPS. Orders typically take 2-5 business days to arrive. Transit time starts once a package leaves our facility.

Q: Do you offer free shipping?

A: Yes, free standard shipping is applied to all orders across the U.S. and Canada.

Q: Do you ship internationally?

A: Yes, we do ship internationally. Shipping charges apply.

Q: Why isn’t the tracking information being updated?

A: The shipping provider takes responsibility during transport. If this issue occurs, we suggest contacting the shipping provider for assistance. To contact the shipping provider, go to the Order History page on your account and click on the tracking number. This will take you to the tracking history page on the shipping provider’s website. Use the “Help” button to reach support. You can also contact us for further assistance by calling (519) 930-8877 or by emailing info@printoxe.com.

Q: How do I contact customer support?

A: You can contact our customer support team by calling (519) 930-8877 or by emailing info@printoxe.com. We are here to assist you with any questions or concerns you may have.

We want you to love what you ordered, but we understand that sometimes things just don't work out. Here's what you need to know about our return policy:

Q: What is your return policy?

A: We offer a 100% satisfaction guarantee for all cartridge products we sell. The only information we require to follow up on the guarantee is the order number. If you are not satisfied with your purchase, you can contact us by calling (519) 930-8877 or by emailing info@printoxe.com to claim the warranty on your order.

Q: What is the time frame for returns?

A: Unless the product was defective, you have 30 days from the date of delivery to return an item. If it's been more than 30 days, unfortunately, we won't be able to offer you a refund or exchange.

Q: How do I return a product or order?

A: If you wish to return a product or order for any reason, contact our customer support team by calling (519) 930-8877 or by emailing info@printoxe.com. We will issue a RMA# (Return Merchandise Authorization number). Returns must be received within 30 days of the RMA# being issued. You may return products with or without the original packaging. We will NOT accept the return of cartridges whose labels have been removed or cartridges that have been physically tampered with in any way. Refunds will be processed approximately 2-4 days after we receive the return package. The refund will be issued back to the original form of payment.

Q: Is my item eligible for a return?

A: Unless the product was defective, to qualify for a return, your item must be unused and in its original packaging.

Q: Are there any exceptions to the return policy?

A: We can't accept returns for items that are damaged, not in their original condition, or missing parts unless it's due to an error on our part. However, if the product you receive is defective and falls under our Lifetime Warranty, we've got you covered.

Q: How are refunds processed?

A: Once we receive your return and inspect it, we'll send you an email to let you know we've got it. If everything checks out, we'll process your refund within 72 hours and notify you accordingly.

Q: What should I do if my refund is delayed?

A: If you're still waiting for your refund, please double-check your bank account and then reach out to your credit card company and bank. Sometimes it takes a bit of time for refunds to show up.

Q: Can I exchange an item?

A: We'll happily exchange items if they're defective or damaged. Just email us at info@printoxe.com and send your item to: 4520 Egremont Drive, Strathroy, Ontario, Canada N7G 3H6. Phone: 519-930-8877.

Q: What do I do if I received the wrong product?

A: If the product you received is different from the product you ordered, contact our customer support team by calling (519) 930-8877 or by emailing info@printoxe.com. We will send out the correct product along with a prepaid return label for the return of the incorrect product.

If you have any further questions or need assistance, don't hesitate to reach out to our customer support team. We're here to help!

Q: Will using non-OEM cartridges void my printer warranty?

A: Using non-OEM cartridges will NOT void your printer warranty. Federal law prohibits any company from requiring you to purchase only their products and prohibits a manufacturer from voiding your machine's warranty simply by using alternative cartridge solutions.

Q: What is the difference between a compatible and a remanufactured cartridge?

A: A compatible cartridge is a generic replacement for OEM cartridges, while a remanufactured cartridge is a recycled OEM cartridge that has been cleaned, refilled, and tested to meet factory standards.

Q: Why does my new cartridge show up as empty or low when I install it into my printer?

A: Some remanufactured cartridge models will prompt an empty or low ink level message due to limitations set by the OEM design. These messages are not accurate. To bypass the prompt, click OK or Continue to proceed through the message and clear the prompt. For Canon inkjet cartridge models, you can bypass the prompt by pressing and holding the STOP/RESET or RESUME button (upside down triangle in a circle icon) for 10 seconds and releasing.

Q: Why does my printer show “Used, Refilled, or Counterfeit Cartridge Detected” or “Previously Used Cartridges Installed” when I install your cartridges?

A: This message appears to remind you that you did not purchase and install OEM cartridges. Simply press "Proceed," "Continue," "Accept," "Yes," or "OK" to dismiss the prompt.

Q: Why am I getting an error on my printer saying the cartridge is not recognized?

A: Several factors can cause this message. Ensure you have the correct cartridge model number for your printer. Use a dry, lint-free cloth or a rubber eraser to remove any debris from the contact points on the cartridge to ensure a good connection with the printer. Make sure the cartridge is installed firmly into the printer. If the message persists, it could be due to a newer firmware version on the printer that disables non-OEM cartridges. Contact our customer support team by calling (519) 930-8877 or by emailing info@printoxe.com for further assistance.

Q: How do I improve the print quality if the pages are printing out poorly or blank?

A: To improve print quality, run a cleaning or printhead cleaning cycle on the printer. You can find this maintenance feature through either the Tools or Setup menu on the printer or through the Services tab of the printer’s software. If you are unable to locate this feature, refer to your printer’s manual or documentation.

Q: Why is the advertised page yield not accurate?

A: The estimated page yield is based on ISO standards of 5% coverage. Several factors can contribute to the deviation of this yield, including printing at higher or lower page coverage, printing on different page sizes, printing images or photos, and performing maintenance procedures on the printer.

Q: How do I contact customer support?

A: You can contact our customer support team by calling (519) 930-8877 or by emailing info@printoxe.com. We are here to assist you with any questions or concerns you may have.

Q1: What is an ink cartridge used for?

A1: An ink cartridge is a component of an inkjet printer that contains ink for printing text and images on paper. It is designed to be replaceable and is critical to the printing process, allowing the printer to produce high-quality prints.

Q2: What are the main ingredients in ink cartridges?

A2: The primary components of ink in ink cartridges include:

• Water: The base solvent, making up the majority of the ink.
• Dyes and Pigments: Provide the color for the ink. Dyes dissolve completely in water, while pigments are finely ground particles suspended in the liquid.
• Surfactants: Help the ink spread evenly on the paper.
• Biocides and Fungicides: Prevent microbial growth that could clog the cartridge or degrade the ink.
• Humectants: Help retain moisture to prevent the ink from drying out.
• Polymers: Enhance the durability and adhesion of the ink to the paper.

Q3: Are there any hazardous ingredients in ink cartridges?

A3: Some components in ink cartridges can pose health risks if mishandled:

• Dyes and Pigments: Certain dyes may cause skin or eye irritation upon contact.
• Biocides and Fungicides: These chemicals can be harmful if ingested or if they come into prolonged contact with skin.
• Solvents: While water is the main solvent, some inks may contain additional solvents that can be irritants or toxic if ingested.

Q4: How can I safely handle ink cartridges?

A4: To minimize exposure to potentially hazardous materials, follow these safety guidelines:

• Avoid direct skin and eye contact: If ink gets on your skin, wash it off immediately with soap and water. If it gets in your eyes, rinse thoroughly with water and seek medical attention if irritation persists.
• Avoid ingestion: Keep ink cartridges out of reach of children and pets to prevent accidental ingestion.
• Proper disposal: Dispose of used ink cartridges according to local regulations.

Q1: What is toner used for?

A1: Toner is a fine powder used in laser printers and photocopiers to form printed text and images on paper. It is housed within a toner cartridge and adheres to paper through a combination of heat and pressure during the printing process.

Q2: What are the main ingredients in toner cartridges?

A2: The primary components of toner include:

• Plastic (Polymers): Heat-sensitive plastic particles, such as styrene-acrylate copolymer or polyester, which melt during printing to help the toner stick to paper.
• Pigments: Carbon black for black toner and various organic pigments for color toners (cyan, magenta, yellow) to provide color.
• Iron Oxide: Magnetic particles used to create the necessary magnetic charge for the printing process.
• Charge Control Agents: Compounds that manage the electrostatic properties of the toner.
• Wax: Polyethylene or polypropylene wax to improve the fusing process and printed image durability.
• Additives: Silica and other substances to prevent clumping, improve flow, and enhance adhesion and durability.

Q3: Are there any hazardous ingredients in toner cartridges?

A3: Some components can pose health risks if handled improperly:

• Carbon Black: Classified as a possible human carcinogen if inhaled in significant quantities over long periods.
• Silica: Fine particulate silica can be a respiratory hazard if inhaled.
• Plastic and Wax Particles: Generally non-toxic but can cause respiratory irritation if inhaled as fine particles.

Q4: How can I safely handle toner cartridges?

A4: To minimize exposure to potentially hazardous materials, follow these safety guidelines:

• Avoid inhaling toner dust: If a cartridge leaks or breaks, clean up the toner carefully using a vacuum designed for toner spills (with a HEPA filter) or a damp cloth.
• Avoid direct skin contact: Wash your hands thoroughly after handling toner cartridges.
• Proper disposal: Dispose of used toner cartridges according to local regulations.

Q1: What is 3D PLA filament used for?

A1: PLA (Polylactic Acid) filament is a type of plastic used in 3D printing. It is popular due to its ease of use, low cost, and eco-friendly properties. PLA filament is used to create a wide variety of 3D-printed objects, ranging from prototypes to finished products.

Q2: What are the main ingredients in PLA filament?

A2: The primary components of PLA filament include:

• Polylactic Acid (PLA): A biodegradable thermoplastic derived from renewable resources like corn starch or sugarcane. It is the main ingredient.
• Colorants: Pigments or dyes added to give the filament its color.
• Plasticizers: Added to make the PLA more flexible and easier to print with.
• Stabilizers: Help maintain the filament's properties during storage and printing.

Q3: Are there any hazardous ingredients in PLA filament?

A3: PLA is generally considered safe and eco-friendly. However, there are some safety considerations:

• Fumes: While PLA emits fewer fumes compared to other 3D printing materials, the printing process can still produce ultrafine particles and volatile organic compounds (VOCs). It's advisable to print in a well-ventilated area.
• Plasticizers and Additives: While the primary ingredient, PLA, is non-toxic, some colorants and additives might contain hazardous substances. Always check the manufacturer's safety data sheet (SDS) for detailed information.

Q4: How can I safely handle PLA filament?

A4: To ensure safe handling of PLA filament, follow these guidelines:

• Ventilation: Print in a well-ventilated area to minimize exposure to any fumes or particles emitted during printing.
• Proper Storage: Store PLA filament in a cool, dry place to prevent degradation.
• Avoid Ingestion: Small PLA filament pieces and the small printed objects should be kept away from children and pets to prevent accidental ingestion.